Customer story · Breezy Air Services
Breezy Air Services reports nearly 150 hours saved
The owner handles invoicing, rescheduling and customer outreach through Scout's main chat.
- HVAC
- Software: ServiceTitan
- Using Scout since July 2026
~150
hours saved
Reported by the shop
400+
hours working in Scout
Reported by the shop
These figures are the shop's own count. Results vary by shop.
Where the office work goes
Every HVAC shop has a second job that never shows up on the schedule: the office. It's still waiting when the last truck comes home.
Breezy Air Services, an HVAC shop that runs ServiceTitan, switched to Scout in July. Its owner now runs the shop through Scout's main chat and her Scout dashboard, and almost all of her Scout work happens in the chat.
The challenge, and what changed
The challenge
- Invoices need to go out.
- Rescheduled appointments need new times.
- Customer outreach is the easiest thing to push to tomorrow.
With Scout
- Invoicing runs through Scout's main chat.
- So does rescheduling.
- So does customer outreach.
- Her Scout dashboard sits beside the chat.
The results
By the shop's own count: 400+ hours working in Scout and nearly 150 hours saved since switching in July.
Results vary by shop.
Run the office from one chat.
We'll walk through how Scout's chat would fit the way your office runs.
