Field Support
The job's history, in your tech's pocket. An AI assistant for HVAC techs in the field, for Housecall Pro shops
Scout Field Support is an AI assistant for HVAC techs at Housecall Pro shops: open a job on your phone and ask about past visits, equipment or access notes. Techs can record notes during the visit, and Scout drafts the close-out paperwork for them to check.
App screens show an example shop.
On the job
What do I need to know about this job?
Short questions about the job in front of them.
- “Brief me on this job.”Last visits, equipment, gate code and access notes, and any open balance.
- “What did we do last time?”The last visit and the unit's history.
- “Which unit is the upstairs one?”Answers from the equipment on file for the house.
- “What filter sizes are on file here?”Checks what's recorded for the units on site.
Step by step
How do techs use Scout during a visit?
Open the job
The tech opens the job in Field Support on their phone.
Ask Scout
Ask about the job.
Take notes as you go
Voice notes or typed notes during the visit.
Check the close-out
Scout drafts the work done, parts and notes for the tech to check.
Proof
How Cowboy Cooling uses Field Support
Cowboy Cooling runs Housecall Pro, and 10+ techs use Field Support daily.
Results vary by shop.
How Cowboy Cooling uses ScoutFAQ
Straight answers.
More questions: Questions about AI for techs on the job
How do HVAC techs get answers in the field?
Scout Field Support gives technicians a way to check customer and property records while they're on a visit. They open the job on their phone and ask a question, such as which unit was serviced before.
Does Field Support have equipment manuals or error codes?
No. Scout Field Support does not provide a manuals library, manufacturer documents or an error-code database. Its job-history answers depend on information your shop has on file.
Which software does Field Support work with?
Housecall Pro. It is set up for shops that keep their jobs, customers and equipment records in Housecall Pro.
See what your techs could ask.
We'll walk through what your techs can look up, note and check from their phones.
