The phone line
Every call, answered. An AI receptionist that books the job, not a message
Scout picks up your shop's calls day and night, books and reschedules jobs directly in ServiceTitan or Housecall Pro, and texts the customer the details.
App screens show an example shop.
The problem
The phone rings while you're on a roof.
Calls come in after hours, on busy days and while the person who answers is on a job. A caller with no heat who reaches voicemail may try the next shop.
Scout fixes that.
Scout picks up and books the job on that first call, so a caller with no heat gets a time instead of voicemail.
Step by step
How Scout does it
A customer calls
Speech recognition follows what the caller says.
A natural voice
Scout answers in a natural-sounding text-to-speech voice.
Sales calls screened
Scout screens out sales calls.
Live call transfer
When a call needs a person, Scout can put the caller through to someone at your shop.
Your call
What you control
- You teach Scout your shop rules in chat by saying "remember that".
New leads
Speed to Lead.
Scout replies to every new lead within 5 seconds, then works it toward a booked job.
Phones and the dispatch board
Scout takes the phones. Your dispatcher keeps the board.
Dispatch in an HVAC shop is really two jobs. One happens on the phone: answering, finding a time, booking or moving the job and telling the customer. The other happens on the board: deciding which tech goes where, and in what order.
Scout takes the phone side, so your dispatcher isn't stuck on hold with one customer while another line rings. Between calls, your office adds jobs and updates customers just by asking Scout in Scout Chat.
Assigning techs and planning routes stay with your dispatcher and your field service software, the way they work today.
Chat, phone and text
What they said, remembered.
Ask Scout Chat about a caller. Scout answers with the source: the call, the text, or both.
Scout ChatWill callers know they're talking to AI?
Callers should know who they're talking to. Scout is an AI phone agent. How it introduces itself is set up with each shop.
What happens with emergency calls?
Scout hands urgent calls to you during business hours. After you close, you decide who covers emergencies, so keep your own on-call plan for nights.
Does Scout book into my software?
Yes, if you run ServiceTitan or Housecall Pro: the job goes straight into your software, so nobody in the office retypes it.
The software Scout connects withCan Scout handle a lot of calls at once?
Yes. Scout handles any call volume, including multiple calls at once, so callers aren't left waiting for a free line.
See what your phone line could be booking.
We'll walk through how Scout gets jobs booked and invoices paid.
