Customer story · Cowboy Cooling
Cowboy Cooling: 208 jobs booked since July
Scout answers inbound calls and makes outbound maintenance calls, while 10+ techs use Field Support daily.
- HVAC
- Software: Housecall Pro
- Using Scout since July 2026
208
jobs booked
Since July
789
calls handled
Since July
10+
techs using Field Support daily
Figures marked "Since July" come from Scout's records. Results vary by shop.
Where a booking starts
A maintenance booking can start with a customer calling in or with the shop reaching out.
Cowboy Cooling, an HVAC shop that runs Housecall Pro, switched to Scout in July and gave it all three: the calls in, the calls out and the techs' questions.
The challenge, and what changed
The challenge
- Every inbound call needs an answer, even with the crew out on jobs.
- Service-plan customers still need their maintenance visits on the schedule.
- Techs' questions come up in the middle of a job.
With Scout
- Scout answers the inbound calls.
- Scout makes the outbound calls to schedule maintenance.
- Techs on a job have Field Support.
- The owner uses Scout's owner dashboard.
Two real calls
From Scout's records for this shop. Details about the callers are left out.
Oct 26Inbound
A reminder email, a call, a booking
After a reminder email, a service-plan customer calls to set up a winter checkup. Scout books it.
Nov 2Outbound
Scout makes the call
Scout calls a service-plan customer about fall maintenance and books the visit. Then it leaves follow-up tasks for the team.
The results
By Scout's records, here's how the 789 calls handled since July split:
605
inbound calls handled
Since July
184
outbound calls handled
Since July
Results vary by shop.
Both sides of your phones.
We'll walk through how Scout would answer your inbound calls and make the maintenance calls for your shop.
