Customer story · Perfect Heating
Perfect Heating reports $82k+ in receivables recovered
Scout answers the phones day and night and follows up on what customers owe.
- HVAC
- Software: FieldEdge
- Using Scout since July 2026
$82k+
in receivables recovered
Reported by the shop
85+
jobs booked
Reported by the shop
527
calls handled
Since July
Figures marked "Reported by the shop" are the shop's own count. Figures marked "Since July" come from Scout's records. Results vary by shop.
When the phone doesn't stop
In heating season, an HVAC shop's phone doesn't stop when the office closes, and the daytime calls keep coming too. And the phones are only half of it.
Perfect Heating, an HVAC shop that runs FieldEdge, switched to Scout in July and gave it both jobs: the phones and the receivables.
The challenge, and what changed
The challenge
- No-heat calls don't wait for business hours.
- Money already owed goes stale without steady follow-up.
With Scout
- Scout answers the phones full time, day and night, not just after hours.
- Scout tells emergencies from routine calls and books the visits.
- Scout warm-transfers calls to the team.
- Scout works the receivables, following up on collections.
Three real calls
From Scout's records for this shop. Details about the callers are left out.
Oct 25Emergency
No heat, after hours on a Sunday
A caller reports no heat. Scout confirms it's an emergency and goes over the shop's after-hours terms. Then it connects the caller to Perfect's on-call team, following the shop's own after-hours setup.
Oct 19Safety
A strong oil smell, and a visit moved up
After hours, a customer with an inspection already booked calls about a strong oil smell. Scout gives basic safety guidance (avoid ignition sources, ventilate), moves the visit up to 8-10 AM the next morning and sends a confirmation text.
Oct 24Not an emergency
Pump service, booked for Monday
After hours, a caller asks for pump service. Scout confirms it isn't an emergency and books a visit for the next business day, Monday 8-10 AM. The caller asks for a call from the tech beforehand, and Scout passes that request along.
The results
On the phone side, Scout's own records since July show:
33
calls warm-transferred to the team
Since July
297
calls flagged after hours
Since July
127
calls flagged during the day
Since July
Results vary by shop.
Put Scout on your phones and your receivables.
We'll walk through how Scout would answer your calls and work your open invoices.
