Free calculator
Missed-call calculator
Put a dollar figure on three leaks using numbers only you know: calls nobody answers, what after-hours coverage costs you, and estimates that never got a yes or a no. Pick a tab, enter your numbers and the result updates as you type.
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Your result
Fill in every field to see your result.
An estimate from the numbers you entered, not a promise of results.
Your result
Fill in every field to see your result.
An estimate from the numbers you entered, not a promise of results.
Your result
Fill in every field to see your result.
An estimate from the numbers you entered, not a promise of results.
What each tab answers
- Missed calls
- How much revenue may be walking away when calls ring out, hit voicemail or hang up on hold, per week, month and year. See the math
- After-hours cost
- What covering calls after you close costs you today, whether you pay per minute, per call or with your own staff's time, and how that compares with a quote you have. See the math
- Unsold estimates
- How much revenue timely follow-up could win back from estimates that went out and never got an answer. See the math
Every number comes from what you enter. Nothing is assumed about your shop, and nothing you type leaves this page.
How the math works
The math, with a worked example
Each worked example uses example inputs, not industry figures: example value, replace with your own numbers.
Missed calls
- Missed calls per week = calls per week × the share of calls you miss.
- Callers lost per week = missed calls × the share of missed callers who don't call back or book elsewhere.
- Jobs lost per week = callers lost × your close rate.
- Revenue at risk per week = jobs lost × your average ticket.
- Per month = the weekly figure × 52 ÷ 12. Per year = the weekly figure × 52.
| Input | Example value |
|---|---|
| Calls per week | 100 Example value, replace with your own numbers |
| Share of calls you miss (%) | 20% Example value, replace with your own numbers |
| Missed callers who don't call back or book elsewhere (%) | 50% Example value, replace with your own numbers |
| Close rate on calls you answer (%) | 50% Example value, replace with your own numbers |
| Average ticket ($) | $350.00 Example value, replace with your own numbers |
| Output | With the example inputs |
|---|---|
| Missed calls per week | 20 |
| Callers lost per week | 10 |
| Jobs lost per week | 5 |
| Revenue at risk per week | $1,750 |
| Revenue at risk per month | $7,583 |
| Revenue at risk per year | $91,000 |
After-hours cost
- Per minute: monthly cost = after-hours calls × average minutes per call × your rate per minute.
- Per call: monthly cost = after-hours calls × your rate per call.
- Staff time: monthly cost = after-hours calls × average minutes ÷ 60 × the hourly cost of whoever answers.
- Add any monthly base fee (billed on top of usage; a minimum bill isn't added). Per year = the monthly cost × 12.
- Compared with a quote: the difference = your monthly cost minus the quote, per month and × 12 per year.
| Input | Example value |
|---|---|
| After-hours calls per month | 60 Example value, replace with your own numbers |
| How you pay for after-hours calls today | Per minute Example value, replace with your own numbers |
| Average call length (minutes) | 4 minutes Example value, replace with your own numbers |
| Rate per minute ($) | $2.00 Example value, replace with your own numbers |
| Monthly base fee, if any ($) | $50.00 Example value, replace with your own numbers |
| Monthly quote for another option ($, optional) | $300.00 Example value, replace with your own numbers |
| Output | With the example inputs |
|---|---|
| After-hours cost per month | $530 |
| After-hours cost per year | $6,360 |
| Your cost minus the other quote, per month | $230 |
| Your cost minus the other quote, per year | $2,760 |
Unsold estimates
- Estimates won back per month = unsold estimates per month × the share follow-up could win back.
- Recoverable revenue per month = estimates won back × your average estimate value.
- Per year = the monthly figure × 12.
| Input | Example value |
|---|---|
| Unsold estimates per month | 30 Example value, replace with your own numbers |
| Average estimate value ($) | $4,000.00 Example value, replace with your own numbers |
| Share follow-up could win back (%) | 10% Example value, replace with your own numbers |
| Output | With the example inputs |
|---|---|
| Estimates won back per month | 3 |
| Recoverable revenue per month | $12,000 |
| Recoverable revenue per year | $144,000 |
Scout fixes that
Where these leaks come from, and what Scout does about them
Calls go unanswered while techs are on jobs, the office is on another line or the shop is closed, and a caller with no heat who reaches voicemail may try the next shop. Scout answers calls around the clock, books and reschedules jobs directly in ServiceTitan or Housecall Pro and texts the customer. It handles any call volume, including multiple calls at once, and hands urgent calls to you during business hours.
Estimates go quiet when the customer says they'll think about it and the office is too busy to check back. Scout finds estimates that went quiet and drafts a follow-up text you approve. It stops texting a person once they reply, book or pay, and reports the jobs booked afterward.
FAQ
Straight answers.
How do I find my missed-call rate?
Check your phone system's call log for calls that rang out, went to voicemail or hung up on hold, and divide by total calls for the same week. If you can't pull it, count for one busy week and one quiet week.
What close rate should I use?
Use your own: out of the calls your shop answers, the share that turn into a paid job. Your field service software's reports or a week of tallies will get you close enough for an estimate.
Where do I find my answering service rate?
On your monthly bill or contract: look for the per-minute or per-call rate, any monthly base fee, any minimum bill, and surcharges for nights, weekends or holidays. If you cover calls yourself, use what that time costs you.
What counts as an unsold estimate?
Leave out estimates the customer turned down, since follow-up won't change those; count only the ones still waiting on an answer.
Is the result money I'm definitely losing?
No. It's an estimate from the numbers you enter, so treat it as the size of the leak, not a figure on your books. Change the inputs to see which one moves the result most.
Does this calculator include Scout's price?
No. Scout has no list price: it's priced per shop after a short demo. Enter any quote you have in the after-hours tab to compare it with what you pay today.
How Scout is quotedSee what's sitting in your book.
We'll walk through how Scout gets jobs booked and invoices paid.
