Owner questions
Integration questions: ServiceTitan, Housecall Pro and FieldEdge
What HVAC owners ask about AI and the software they already run: what connects, what the AI works from and what changes for the team.
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Will my team have to switch systems to use AI?
Not with Scout: it connects with ServiceTitan, Housecall Pro and FieldEdge, and your team keeps using your system as today. What's new is Scout Chat, where they ask Scout in plain words.
Keeping the software you runWhat does an AI tool work from in my field service software?
It depends on the tool, so ask each vendor what it reads and what it writes back. Scout works from the estimates, invoices and past customers already in ServiceTitan, Housecall Pro or FieldEdge, books jobs directly into ServiceTitan and Housecall Pro, and you work with it through Scout Chat.
What Scout works fromDoes AI need a separate CRM, or can it use my field service software?
It can use what you already have. Scout works with the system you keep, without a second customer list.
Field service software or a separate CRMWhat can an AI assistant do for a ServiceTitan shop?
It should fit around ServiceTitan instead of replacing it and work what slips: calls when every CSR is busy, quiet estimates, past customers, open balances and the team's questions about the book. Scout does those from one chat, answers with the source and books jobs directly in ServiceTitan, and your team keeps using ServiceTitan as today.
Scout for ServiceTitan shopsCan AI handle dispatch for a Housecall Pro shop?
Scout covers the phone side of dispatch: it answers calls, books and reschedules jobs directly in Housecall Pro and texts the customer, and your office adds jobs by asking Scout. This site doesn't describe Scout assigning techs or routing, so ask any vendor exactly what it does there, Scout included.
The phone side of dispatch in Housecall ProCan AI follow up FieldEdge proposals?
Scout connects with FieldEdge and follows up proposals that went quiet with a text you approve. It stops once the customer replies, books or pays.
Scout for FieldEdge shopsCan AI answer after-hours calls for a FieldEdge shop?
Yes. For FieldEdge shops, Scout answers calls after you close and takes the booking request for your office to confirm. Urgent calls come to you during business hours.
After-hours calls in a FieldEdge shopDo pay links work for invoices in ServiceTitan or Housecall Pro?
For ServiceTitan shops, yes, depending on your payment setup: after you approve, Scout's reminder texts can include a secure link to pay, and the money goes into your own Stripe or Square account. For Housecall Pro shops, Scout texts a reminder for the open invoice, and customers pay from the Housecall Pro invoice.
Pay links for open invoicesWhat if my shop doesn't run ServiceTitan, Housecall Pro or FieldEdge?
Scout works with those systems today. If you run something else, tell us what you run before you book: email [email protected] or book a demo at meetwithscout.com.
Tell us what you runSee what's sitting in your book.
We'll walk through how Scout gets jobs booked and invoices paid.
