Owner questions
Setup, security and pricing questions about Scout
What HVAC owners ask before they start: pricing, setup, data, control over what goes out and how to see Scout on their own book.
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How much does Scout cost?
Scout has no list price: it's priced per shop after a short demo, and you get the quote in writing.
How Scout pricing worksWhat does HVAC AI software usually cost?
It varies by vendor and by what's included, so compare what each tool actually does for the price and ask what counts toward the bill. Get the pricing in writing before you start.
Questions to ask before you buyCan I see Scout on my own shop's data before I decide?
Yes: book a demo at meetwithscout.com and we'll walk through your book with you. You'll see where calls, quotes, past customers and open invoices stand before you decide anything.
See Scout on your own bookHow long does it take to set up AI for an HVAC shop?
It depends on how much the tool connects to and how many shop rules you set, so ask each vendor for a setup plan in writing, with who does what and what you need to have ready.
Setup, from connecting your softwareWhat does Scout need from me to get started?
Start by booking a demo at meetwithscout.com. Setup begins with connecting the software you run, ServiceTitan, Housecall Pro or FieldEdge; the details depend on your system and account, so we walk through it on yours. After that, you teach Scout your shop rules in chat by saying "remember that".
What setup looks likeHow much control do I have over what Scout sends?
You choose who Scout reaches, what it says and when, and outreach waits for your approval. Before it goes out, you see who is included, who is left out and the reason for each, so you can keep certain customers out.
You approve outreachDo Scout's texts come from my shop?
Yes. Scout's follow-ups and invoice reminders go out as texts from your shop.
Texts from your shop, approved by youDoes Scout use my shop's data to train AI models?
No. Scout's privacy policy says it doesn't use shop data, or its customers' and leads' data, to train AI models. The AI model providers it uses work under terms that don't permit them to train on that data.
How Scout handles your dataIs Scout only for large HVAC companies?
No. Scout is built for HVAC shops and set up around the owner.
Who Scout is built forWhere is Scout based?
Scout is based in San Diego, CA. It's an AI front office for HVAC shops.
About ScoutHow do I talk to someone at Scout?
Book a demo at meetwithscout.com, or email [email protected]. A real person will reply.
Ways to reach ScoutSee what's sitting in your book.
We'll walk through how Scout gets jobs booked and invoices paid.
